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| Wednesday,
September 17, 2008 -- 9:00-3:00 |
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SOCAP:
Your Cure for the Recession
Registration
Deadline: Friday, 9/12
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Facing
challenging times in your contact center? You're
not alone. Learn how some of America's top brands are coping
with today's economic challenges - while raising the bar
on customer service. Learn from luminaries at Kellogg's,
Chrysler, Jockey, Omaha Steaks, Kohl's and more! If they
can do it, so can you! |
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Topics
Include:
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Consumer Generated Media (your new toll-free number!) *
* Quality Assurance: Kick It Up a Notch *
* Recruiting and Retention *
* Training That Sticks *
* CSR Morale Boosters *
* Open Floor FAQs (bring questions for the panel - and
other attendees!) * |
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9:00 |
Registration |
9:15 |
Welcome,
Announcements |
9:30 |
Best
of The Best Practices |
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SOCAP
networking - and customer service - get kicked up to
notches unknown as attendees form a giant brain trust
to combat recessionary challenges. |
10:15 |
Consumer
Generated Media: The New Toll-Free Number |
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You
have a new toll-free number, and it's ringing. But
is anybody answering it? It's consumer-generated
media - you know, those blogs, product reviews and
other social media that your consumers are creating
to talk
about your products and services on the Internet. They're
saying the same things they've always said on your
800-number...but now there's a potential for millions
of people on the Internet to be eavesdropping on the
conversation. How can you engage your consumers - and
keep your CFO happy during a slow economy? |
| 12:00 |
Lunch |
1:00 |
How
to Do More With Less |
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Panelists from some of Wisconsin's
top names in customer care tackle the top challenges
faced by contact centers as more customer service
needs to be done better and with less budget. Come
with your own questions, and be prepared to share
your own ideas with the panelists!
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| 2:45 |
Conclusion,
Door Prizes |
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| Members:
$30 |
| Non-Members:
$60 |
| Event
Special: Buy One Get One Free! |
| This
special saw so much success at our last event that
we're offering it again! |
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UW
Credit Union Headquarters
3500 University Ave. | Madison
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